Whether you are a new landlord or an experienced landlord, keeping your tenants happy is key to your long-term success. Trust us when we say that happy tenants take the best care of their rental home and are more inclined to stay put (which means regular, monthly income). Though every situation is different, here are three simple ways you can keep your tenants smiling – and in turn, smile yourself!
1.) Start your relationship with your tenants off on the right foot.
Without fail, top-ten stressors lists always have moving coming in alongside divorce or death of a loved one! To help make your tenant’s transition into their new home more manageable, consider providing them with a welcome packet that includes a list of utility companies (if applicable), highly rated moving companies, local eateries, a map of the area, some parks nearby – or anything else you feel they might find helpful. This is especially important if you have tenants moving in from out of state. Some landlords even choose to have a box of treats with a “welcome home” note waiting for the tenants when they arrive. Believe it or not, these personal touches can mean very much to your tenant during an otherwise challenging time.
2.) Communicate regularly with your tenants, responding to any requests.
Communication is the foundation for any positive landlord-tenant relationship. Tenants want to feel as if they are cared for beyond just a lease agreement. Remember, though this rental property is technically your house, your tenants will be making it into their “home.” As such, questions and concerns should be handled promptly and professionally, providing tenants with any details or services that they need. Going above and beyond never hurt either. Something as simple as a holiday card or birthday card can make your tenants feel valued and appreciated.
3.) Tend to on-demand and preventative maintenance needs promptly.
In addition to responding to all service calls quickly and appropriately and taking the necessary steps to maintain the property (through HVAC maintenance, landscaping, etc.), consider updating the home as needed. Minor updates can include new kitchen appliances, LED lights, or even some new cabinet doors, while more extensive updates can include a new HVAC system, windows, or even some new flooring. Tending to maintenance needs and updates shows that your rental home means more to you than a monthly check – which makes tenants feel secure.
Here at Real Property Management Talent, we know how to make your tenants happy (and you happy, too)! We have over 30 years of expertise under our belts – providing landlords with services ranging from marketing, lease management, rent collection, property maintenance – and much, much more. Our goal is to make sure that your rental home continues to grow in value (while making your tenants smile along the way). To learn more about the comprehensive services we offer, feel free to contact us via phone at 254-651-0576 or through our contact form online. We would love to hear from you!
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.
